Shipping & Returns
What are the shipping Rates?
Our shipping rates are as follows.
Expedited Shipping in Canada via Canada Post.
Any Purchase up to $120.00 has a Flat rate of $15.00 via Canada Post
Any Purchase over $120.00 has free shipping via Canada Post
USA Shipping with any Purchase up to $120.00 is $25.00 via Canada Post
USA Shipping with any Purchase over $120.00 is Free via Canada Post
Do You Ship Outside Of Canada ?
Yes we are Happy to ship anywhere in Canada and the USA.
What about duties and taxes on my parcel?
Any purchase made by our customers in the USA, the customer is required to pay the import duties and taxes.
How can I exchange or return an item?
If you are not completely satisfied with your purchase, you may contact VENETIAN DECOR OH BABY ORGANIC AND NATURAL MERCANTILE ™ at [email protected] for an exchange or refund within 7 days of receipt. All merchandise must be in new condition with the tags attached with all original packaging and must be accompanied by the original receipt or invoice. Initial order shipping cost and duties are not refunded.
How soon after placing my order will it ship?
We ship our products twice a week on Mondays and Fridays. You will be notified when your parcel has been sent. During peak holiday, it may take longer.
How will my items be shipped?
Your items are shipped in our signature Nesting Bundle™ packing and gently placed inside our cardboard shipping box. We also wrap our Nesting Bundle™ Collections with brown recycled craft paper, held on with one of our logo stickers to protect the can labels.
Can I track my order?
Once you have completed your order online, a tracking number will be emailed to you as soon as your order has shipped. You can track your package online through Canada Post, so be sure to keep your tracking number in a safe place!
My shipment was damaged/missing an item who should I contact?
If you are having any problems with your shipment please email us at [email protected] and reference your order number.
Our products are generally true to size. In the products description we will mention if an item fits large or smaller.
A product I love is out of stock in a size I need, will you be getting more stock soon?
Unless the product you love is part of our basic collection we will not be getting any additional stock. Each season we will offer a Limited Edition Collection of new designs. We will post updates and when new these designs will launch in advance.
My child seems to be right in between sizes, what size would you recommend I go with?
We would always recommend choosing a bigger size for your baby. They are always growing and are sure to fit the next size up soon.
What fabrics do you use to manufacture your baby collection?
Where only use certified organic & natural fabrics. We are currently swooning over our French Terry Bamboo and Cotton fabrics. We only use the softness fabric because we are dedicated too caressing your baby’s delicate newborn skin.