FAQs

Care Instructions

We Kindly ask that you wash your VENETIAN DECOR OH BABY ORGANIC AND NATURAL MERCANTILE™ Clothing on a delicate cycle in cool water. Tumble dry on a low setting or if you prefer hang to dry. Do not bleach your baby's clothing. Warm iron can be used if required. Please do not iron on our silk screened graphics. Our garments are not preshrunk.

What Fabrics do you use to manufacture your baby collection?

We only use certified organic & natural fabrics. We are currently swooning over our French Terry Bamboo & Cotton fabrics. We only use the softess fabrics because we are dedicated too caressing your baby's delicate newborn skin.

Product / Sizing 

Our products are generally true to size. In the product description we will mention if an item fits large or smaller.

A Product I Love is out of Stock in a size I need, will you be getting more stock soon

Unless the product you love is part of our basic collection we will not be getting any additional stock. Each season we will offer a Limited Edition Collection of new designs. We will post updates and when new designs will launch in advance.

My Child seems to be right between sizes, what size would you recommend I go with?

We would recommend choosing a bigger size for your baby. They are always growing and are sure to fit the next size up soon.

Product Variations

Please be advised our Heirloom inspired collection is not mass produced but handmade by skilled artisans in Vancouver B.C Canada. Variations of pattern placement and ink colours may vary, this should be embraced as a handcrafted article, not seen as a defect. The products description and computer images will vary from the actual fabric.

Defective or Damaged Merchandise Oops!

We sincerely apologize for any product you receive damaged or defective. It’s never our intention but sometimes, it happens. If you have received an item that is damaged or defective, please contact us at pamela@venetiandecorohbaby.com within 1 business day of receiving your order.

We ask that you provide us with detailed photographs so we can gage the extent of the damage or defect. This is necessary for our records, depending on the product and amount of damage or defect, a replacement brand new unit will be sent to you as soon as possible! We want you to be completely thrilled with your order! If you are unsatisfied for any reason, we will gladly issue an exchange or refund. Returned or exchanged merchandise must be unused, unworn and returned in its original packaging (sealed and un-opened).Upon receiving your return, we will inspect it before issuing a refund. If for any reason the product is not returned in its original condition or is no longer saleable, restocking fees may be deducted from the refund amount. Once approved, your refund will be processed within 5 business days. *Please note that original shipping fees charged when sending the order out are non refundable.

Backorder and Out of Stock Items

Our Backorder Program, If an item you ordered is currently on back order or has become out of stock, you will be notified via email with an estimated availability date. You then have the option of waiting for the item to become available, or cancelling it. Our backorder program allows you to purchase items that are currently out of stock, but will be available again. This way, you get to be the first to reserve our best selling items by purchasing them in advance before they arrive. In order to get early access to backorder items and reserve them, we need to take payment for the item at the time the order is placed. This means that all backorder items in your shopping cart will be charged to your account once you checkout. Shipping and taxes will also be charged at this time, so you won’t have to pay any additional fees later on!

Cancellation Policy

Due to our commitment to process online orders quickly, cancellation requests must be submitted within 24 hours from the time of order. Please send your cancellation request to pamela@venetiandecorohbaby.com with your order number to submit a request. We will notify you if your order is eligible to be cancelled. Please note that sending in a cancellation request does not confirm that your order is cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to our return policy.

Eco-friendly Packaging

OH BABY takes pride in crafting our sustainable products and naturally some thought goes into all our packages too, our exquisitely presented signature tin is very eco-friendly, we source North American recycled polished steel tin plate, which are infinitely 100% Recyclable. The tin could also be used for multiple storage ideas, like containing wooden blocks, puzzle pieces, bath toys, crayons, art supplies or keepsakes.  

Gift Cards may be something to consider for on line gifts for new moms

Your friends and family are able to purchase "Venetian Decor Oh Baby Organic & Natural Mercantile"™ Gift Cards in multiple denominations. Whether they just can’t decide on which awesome gift to get you, are short on time, or would like to contribute to a larger purchase, our gift cards are easy to purchase and use. Gift cards are only valid for on line purchases at this time.